The worst flight in America - UNITED FLIGHT 4352:
Count how many times there is a mention of "we are constantly trying to do a better job" and tally against the statistics.
Passengers interested in avoiding cursed flights should check the on-time performance for flights on airline websites and by independent services like FlightStats.com. The list of chronically delayed flights can be found on the Bureau of Transportation Statistics website.
Flight 4352 OFFICIALLY enters the hall of shame. I rarely fly and often book my tickets looking at the lowest price first. It never occured to me to check flight times (implicitly assumed they were mostly on time).
I am going to frame it here lest it is lost:
In 12 of the past 24 months ending in March, Flight 4352, which has changed flight numbers five times over the past two years to purge its bad history from airline reservation systems, was over 30 minutes late on at least half of its scheduled days, which is the DOT definition of "chronically late."